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Grievance redressal Policy
Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.


Details of designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Bhumanshu Khanna First floor,Shop F4 Infinity heights complex Above Laxmi medical Jarhabhata Mandir Chowk Bilaspur Chhattisgarh Pin:495001 +91 9407991861 ra@indextrendz.com Mon-Sat
09AM – 07 PM
Head of Customer Care Bhumanshu Khanna First floor,Shop F4 Infinity heights complex Above Laxmi medical Jarhabhata Mandir Chowk Bilaspur Chhattisgarh Pin:495001 +91 9407991861 ra@indextrendz.com Mon-Sat
09AM – 07 PM
Compliance Officer Nemesh Pandey First floor,Shop F4 Infinity heights complex Above Laxmi medical Jarhabhata Mandir Chowk Bilaspur Chhattisgarh Pin:495001 +91 9229223422 ra@indextrendz.com Mon-Sat
09AM – 07 PM
CEO Nemesh Pandey First floor,Shop F4 Infinity heights complex Above Laxmi medical Jarhabhata Mandir Chowk Bilaspur Chhattisgarh Pin:495001 +91 9229223422 ra@indextrendz.com Mon-Sat
09AM – 07 PM
Principal Officer Nemesh Pandey First floor,Shop F4 Infinity heights complex Above Laxmi medical Jarhabhata Mandir Chowk Bilaspur Chhattisgarh Pin:495001 +91 9229223422 ra@indextrendz.com Mon-Sat
09AM – 07 PM

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.